The IT Guy

Bachelor of Technology in Electronics & Communication Engineering (ECE)

2012 - 2015

JNTUA Anantapur, Andhra Pradesh, IN

Completed Project Work ON

Diploma in Electronics & and Communication Engineering (ECE)

2009 - 2012

Government Polytechnic(SBTET), Kalikiri, AndhraPradesh, IN

Completed Project on

Senior Desktop Administrator

2023 - Present

Sambanova Systems, Bangalore, India.

• Office Infrastructure Management: Plan and maintain network infrastructure to meet business needs.
• Desktop Operating Systems: Proficient in Windows, Linux, and Mac OS X, with expertise in Mac OS and Windows troubleshooting.
• MDM Management: Manage endpoints using Jamf Pro and Intune, ensuring secure device enrollment and automation.
• Okta Administration: Configure and manage employee accounts, integrate apps with SAML authentication, and troubleshoot Okta issues.
• Atlassian Administration: Manage Jira projects and Confluence with administrative tasks in the cloud.
• Google Workspace Administration: Manage groups, mailboxes, and Google Workspace services.
• Slack Administration: Configure and automate Slack apps, ensuring seamless team communication.
• Employee Onboarding/Offboarding: Manage employee lifecycle processes, including inventory management and procurement.
• Inventory Management: Oversee inventory and procurement processes to ensure efficient operations.

Desktop Support Engineer 1

2021 - 2023

Livevox Solutions, Bangalore, India

• Operating System Management: I have experience working with Windows, Linux, and Mac OS X, troubleshooting for each. Primarily, I work with Linux operating systems and servers, managing server patches and upgrades
• IT Administration and Support: I manage Jira, Atlassian Confluence, and other IT systems, including user management, project creation, schema, Jira Plugins, licensing, and troubleshooting. I also manage server patches and version upgrades
• User and Device Management: I manage and configure users in Windows Active Directory Domain Control, Okta and Office 365 Admin Centre as a Global Administrator, managing user mailboxes and licensing, troubleshooting, and managing administration work
• Inventory and Procurement Management: I manage the employee onboarding and offboarding processes, inventory management, and renewing licensing, as well as procuring assets through PO. I also manage and configure the Cannon Print server.
• Cloud and Server Management: I manage Corp-IT's on-premises and AWS cloud servers, monitoring them with AWS CloudWatch and the Logic Monitor tool. I also configure and manage employee accounts in Okta SSO and troubleshoot Okta issues.

Desktop Support Engineer

2018 - 2021

Busybees Logistics, Bangalore, India.

• Desktop Support: Handle Linux, Windows, and laptop maintenance in the warehouse.
• Operating System Installation: Install Linux operating systems and packages based on user and client requirements.
• Troubleshooting: Resolve package errors and OS-related issues on Linux-based machines, and troubleshoot email and other issues.
• Asset Management: Purchase assets according to client specifications, and execute quarterly asset checks and maintain asset inventory in the database.
• Network Management: Manage network APs, switches, and firewalls, and collaborate with the network engineer for firewall issues.
• IT Asset Maintenance: Keep all IT assets operational without interfering with operations, and identify damaged assets and conduct investigations for debiting.
• Vendor Coordination: Coordinate with management and vendors for AMC renewal, vendor payment, bill payment, invoices, and other tasks.
• Technical Support: Improve the end-user experience by providing value-added IT infrastructure support, and increase technical knowledge to troubleshoot IT-related issues.